[unable to retrieve full-text content]Mashable - Duke Chung co-founded Parature in 2000, with a vision to provide superior customer support software accessible via the Internet. Today, Parature???s Software-as-a-Service (SaaS) product suite supports millions of end users worldwide.
You???ve been monitoring your Facebook wall and Twitter pages, responding to customer inquiries. But what are the next steps you should take to stay abreast of the latest trends in social service?
Source: http://us.rd.yahoo.com/dailynews/rss/tech/*http%3A//news.yahoo.com/s/mashable/20120302/tc_mashable/how_to_maintain_traditional_customer_service_in_the_social_media_age
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